Flame

Terms

Last updated 1 November 2026

These terms are between you and st, who run Flame. By creating an account you agree to them and to how we handle data in the privacy policy.

Who can use Flame

  • You must be 18 or older.
  • One account per person, used only by you. Keep your sign-in to yourself.
  • A space is for two people who both want to be in it. Only link with someone who agreed to it: linking always needs both of you, and either of you can unlink at any time.

Your content

  • What you make is yours. You give us only the permission we need to store it, show it to the people you shared it with, back it up and run the features you use.
  • Only upload what you have the right to share, and nothing of anyone who didn't agree to it.
  • Never use Flame to harass, threaten, track or control someone, or to store anything illegal. We report child sexual abuse material to the authorities. We may suspend accounts that break these rules.

Plans, payments and refunds

  • A free space holds 5 GB of photos, videos and files, and includes a small monthly allowance for the assistant. When a space is full, new uploads stop until you make room; we never delete anything because you reached a limit.
  • Paid plans and what they include are on Pricing. The price, the billing period and any taxes are shown before you pay. A paid plan covers your space, so both of you get it, whichever of you pays.
  • Paid plans renew automatically until cancelled, and you can cancel any time. How cancelling and refunds work is in Cancellations and refunds; how a plan is delivered is in Delivery.
  • Payments are handled by a payment provider under their own terms. If something about a charge looks wrong, write to billing@tryflame.app before disputing it with your bank, and we'll sort it out.

Unlinking and leaving

If either of you unlinks or deletes their account, your shared space is paused for 90 days so both of you can download it, then deleted. Download your data any time from Settings → Export.

The service

  • We work hard to keep Flame running and your data safe, with encryption, backups and restore drills. But Flame is provided as it is, and we can't promise it will never be unavailable or never lose anything. Keep your own copy of what matters most.
  • We may change or stop features. If we ever shut Flame down, we'll give you at least 60 days' notice to download your data.
  • To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability is limited to what you paid us in the 12 months before the claim. Nothing here limits rights you have by law that can't be limited.

Changes and contact

If these terms change in a way that matters, we'll tell you in the app before it takes effect. Questions or reports: amangupta.main@gmail.com. Security problems: security@tryflame.app. Every way to reach us is on Contact.